BANKING OPERATION Manager

Banking Operations Manager

Employment Type: Full-Time
Experience: 0–5 Years
Department: Banking Operations / Financial Services

Education

Any Graduate – B.Com, BBA, B.A., BCA, or equivalent.
MBA/PGDM in Finance, Banking, or a related field preferred.

Job Summary

We are looking for a responsible and customer-focused Banking Operations Manager to manage day-to-day banking operations, customer service, documentation, transaction processing, and operational compliance. Freshers with strong communication and banking aptitude may also apply.

Key Responsibilities
Manage and coordinate day-to-day banking and branch operations.
Handle customer requests, account-related queries, and service requirements.
Ensure accurate and timely processing of banking transactions and documentation.
Verify KYC documents and ensure proper customer records.
Monitor account opening, service requests, payments, and other operational activities.
Ensure compliance with internal banking procedures and regulatory requirements.
Coordinate with various departments for smooth transaction and service processing.
Monitor operational reports, records, and daily branch activities.
Handle customer complaints and ensure timely resolution.
Support customer acquisition and cross-selling of banking products where required.
Maintain confidentiality and security of customer information.
Identify operational issues and take corrective action.
Guide and coordinate with team members to achieve operational and service targets.
Prepare daily, weekly, and monthly operational reports for management.