VIRTUL RELATIONSHIP MANAGER

virtual Relationship Manager (VRM)

Employment Type: Full-Time
Experience: 0–5 Years
Department: Customer Relationship / Sales

Education

Any Graduate – BBA, B.Com, B.A., BCA, or MBA/PGDM in Sales & Marketing preferred.

Job Summary

We are looking for a customer-focused and target-oriented Virtual Relationship Manager (VRM) to manage customer relationships remotely through phone, email, video calls, and digital channels. The role involves customer engagement, lead generation, sales, and service support.

Key Responsibilities
Manage and build relationships with customers through virtual channels.
Make outbound calls and handle inbound customer enquiries.
Understand customer requirements and recommend suitable products/services.
Generate leads and convert prospects into customers.
Follow up with customers through phone, email, WhatsApp, and video calls.
Achieve assigned sales, customer acquisition, and revenue targets.
Identify cross-selling and up-selling opportunities.
Conduct virtual product/service presentations and demonstrations.
Handle customer queries and coordinate for timely resolution.
Maintain accurate customer information and interactions in CRM.
Coordinate with internal teams for customer onboarding and service delivery.
Monitor customer satisfaction and improve customer engagement.
Prepare daily, weekly, and monthly sales and relationship reports.