Telecalling Staff

Telecalling Staff – Job Description

Job Title: Telecalling Staff
Department: Sales / Customer Support
Experience: 0–3 Years
Employment Type: Full-Time
Location: As per company requirement

Job Summary

We are looking for a confident and customer-friendly Female Telecalling Staff to handle inbound and outbound calls, generate leads, follow up with prospective customers, provide information about products/services, and support the sales team in achieving targets.

Key Responsibilities
Make outbound calls to prospective and existing customers.
Handle inbound enquiries professionally and provide accurate information.
Explain company products/services, features, benefits, pricing, and offers.
Generate and qualify leads through telephone calls.
Follow up with leads, enquiries, quotations, and appointments.
Understand customer requirements and provide suitable information.
Convince prospective customers and convert enquiries into sales or appointments.
Maintain accurate records of calls, leads, customer details, and follow-ups.
Update customer information in CRM/software or company records.
Handle customer queries and objections professionally.
Coordinate with the Sales and Customer Service teams.
Achieve daily, weekly, and monthly calling and conversion targets.
Prepare daily calling and lead-generation reports.
Maintain professional telephone etiquette and positive customer relationships.
Follow company calling scripts, procedures, and communication standards.