Telecaller

Responsibilities

• ✓ Making Outbound Calls: Contact potential or existing customers via telephone to achieve the assigned objectives.
• ✓ Lead Generation: Identify and qualify potential leads by gathering necessary information and understanding their needs.
• ✓ Product/Service Promotion: Clearly and persuasively communicate information about our [Specify Products/Services] to potential customers.
• ✓ Information Gathering: Conduct surveys or gather specific information from customers as required.
• ✓ Appointment Scheduling: Schedule appointments for sales representatives or other relevant personnel.
• ✓ Customer Inquiry Handling: Address customer queries, provide information, and resolve issues over the phone in a professional and courteous manner.
• ✓ Data Entry and Record Keeping: Accurately record details of calls, outcomes, and customer interactions in the designated system.
• ✓ Follow-up Calls: Make follow-up calls to customers as needed to nurture leads or ensure satisfaction.
• ✓ Meeting Targets: Strive to meet or exceed daily, weekly, and monthly call and conversion targets.
• ✓ Maintaining Professionalism: Maintain a professional and positive attitude while interacting with customers.
• ✓ Adhering to Guidelines: Followscripts and guidelines provided by the company.
• ✓ Reporting: Provide regular updates and reports on call activities and outcomes to the supervisor.