We are looking for a confident and enthusiastic Telecaller – Fresher to handle customer calls, generate leads, explain products/services, and support sales and customer relationship activities.
Key Responsibilities
Make outbound calls to prospective and existing customers.
Handle inbound enquiries and provide accurate information.
Explain company products/services, features, benefits, and offers.
Generate leads and maintain regular follow-ups.
Convert enquiries into appointments, visits, or sales opportunities.
Maintain customer databases and call records.
Handle customer queries professionally and escalate issues when required.
Achieve daily and monthly calling and lead-generation targets.
Coordinate with the sales team for further customer follow-up.
Prepare daily call and activity reports.
Key Skills & Technical Requirements
Required Skills - Good verbal communication skills. Clear and confident telephone manner. Good convincing and interpersonal skills. Customer-focused and positive attitude. Basic computer and MS Office knowledge. Good follow-up and time-management skills. Comfortable working with targets. Willingness to learn sales and customer-handling techniques.
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