Retail Billing Executive

Key Responsibilities

1. Customer Transaction Management

• ✓ Billing Processing: Efficiently scan, calculate, and process sales for all goods and services purchased by the customer using the Point of Sale (POS) system.
• ✓ Payment Handling: Accurately handle and reconcile various forms of payment, including cash, credit/debit cards, digital wallets, gift vouchers, and store credits.
• ✓ Cash Management: Maintain accurate cash float balance at the beginning and end of the shift. Process daily cash deposits and prepare reports on transactions.
• ✓ Returns and Exchanges: Process customer returns, exchanges, and refunds according to established store policies.

2. Customer Service and Interaction

• ✓ Professional Interaction: Greet customers warmly, answer basic billing and payment queries, and thank customers for their purchase.
• ✓ Promotions and Offers: Inform customers about current sales, promotions, loyalty programs, and special offers to maximize sales opportunities.
• ✓ Conflict Resolution: Handle minor customer concerns or issues related to billing or pricing professionally and escalate complex issues to the Store Manager.

3. Operational and Compliance Duties

• ✓ System Integrity: Ensure the billing area and POS terminal are clean, tidy, and fully operational. Report any technical issues promptly.
• ✓ Inventory Checks: Assist in tagging products, checking product codes, and occasionally assisting with inventory counts as required by management.
• ✓ Compliance: Adhere strictly to company policies, procedures, and statutory regulations concerning cash handling, security, and tax compliance (e.g., GST application).