Hiring Service Manager For Nashik

Key Responsibilities

1. Operations & Quality

• ✓ Workflow Optimization: Manage the service floor schedule to ensure jobs (like PCB repairs or product servicing) are completed on time.
• ✓ Quality Control: Monitor the quality of work performed and ensure compliance with safety and industry standards (e.g., IPC standards for electronics).
• ✓ Inventory Management: Oversee the availability of spare parts, components, and tools required for service operations.

2. Team Leadership

• ✓ Supervision: Lead and mentor a team of technicians and service advisors.
• ✓ Training: Organize regular training on new hardware, software updates, or customer service etiquette.
• ✓ Performance Reviews: Set and track KPIs for individual team members.

3. Customer & Relationship Management

• ✓ Escalation Handling: Resolve complex or high-priority customer complaints that the front-line staff cannot handle.
• ✓ Warranty Management: Oversee the processing of warranty claims and defect ratio analysis.
• ✓ SLA Compliance: Ensure the team meets Service Level Agreements (e.g., all repairs must be finished within 48 hours).

🛠️ Required Skills

• ✓ Technical Breadth: A strong understanding of the products being serviced (e.g., schematics, electronic troubleshooting, or firmware).
• ✓ Soft Skills: High emotional intelligence to deal with frustrated customers and manage a technical team.
• ✓ Financial Acumen: Ability to manage a department budget, track revenue from out-of-warranty services, and reduce operational costs.
• ✓ Analytical Thinking: Ability to read Service Dashboards to identify bottlenecks (like high Repeat Repair Rates).