The Desktop Support Engineer will be the primary point of contact for all IT-related issues experienced by end-users. This role is crucial for providing technical assistance, troubleshooting hardware and software problems, maintaining desktop and laptop systems, and ensuring seamless IT operations across the organization. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a customer-centric approach to support our employees in Pune.
Responsibilities
Technical Support:
Provide first-level and second-level technical support for hardware (desktops, laptops, printers, peripherals) and software (operating systems, Microsoft Office Suite, business applications) issues.
Diagnose and resolve technical problems efficiently via phone, email, remote desktop, or in-person support.
Log all support requests and resolutions accurately in the IT service desk system.
System Installation & Configuration:
Install, configure, and upgrade desktop and laptop computers, ensuring proper networking, software installation, and peripheral connectivity.
Set up new user accounts, profiles, and ensure proper access rights.
Troubleshooting & Maintenance:
Perform regular maintenance, upgrades, and patches for operating systems and applications.
Conduct routine checks on system performance, network connectivity, and security.