CUSTOMER CARE EXECUTIVE

Customer Care Executive

Employment Type: Full-Time
Experience: 0–5 Years
Department: Customer Service / Customer Care

Education

12th Pass / Any Graduate
B.A., B.Com, BBA, BCA, or equivalent qualification preferred.

Job Summary

We are looking for a friendly, patient, and customer-focused Customer Care Executive to handle customer enquiries, resolve complaints, provide product/service information, and ensure a positive customer experience.

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer queries through phone, email, WhatsApp, and other channels.
Understand customer concerns and provide appropriate solutions.
Register, track, and resolve customer complaints within the required timeline.
Provide accurate information about products, services, orders, payments, or processes.
Follow up with customers regarding pending requests and service issues.
Coordinate with sales, operations, accounts, and other departments for issue resolution.
Maintain accurate customer records and interaction details.
Update customer information and service requests in CRM/software.
Escalate complex issues to the concerned senior/team when required.
Maintain high levels of customer satisfaction and service quality.
Prepare daily/weekly customer service reports.