CRO/ TELE CALLER

CRO / Telecaller

Employment Type: Full-Time
Experience: 0–5 Years
Department: Customer Relationship / Telecalling

Education

12th Pass / Any Graduate
B.A., B.Com, BBA, BCA, or equivalent qualification preferred.

Job Summary

We are looking for a confident and customer-focused CRO / Telecaller to handle customer calls, generate leads, provide information, follow up with customers, and support customer relationship and sales activities. Freshers are also welcome to apply.

Key Responsibilities
Handle inbound and outbound customer calls.
Understand customer requirements and provide appropriate information.
Explain company products/services, offers, and processes.
Generate leads and follow up with prospective customers.
Maintain regular communication with existing customers.
Schedule appointments, meetings, or service requests.
Handle customer queries and complaints professionally.
Coordinate with sales and other departments for customer requirements.
Maintain customer databases, call records, and follow-up details.
Achieve assigned calling, lead-generation, and customer-service targets.
Prepare daily, weekly, and monthly activity reports.
Maintain positive and professional relationships with customers.