CUSTOMER RELATIONSHIP EXECUTIVE

Customer Relationship Executive

Employment Type: Full-Time
Experience: 0–3 Years
Department: Customer Relationship / Customer Service

Education

12th Pass / Any Graduate
B.A., B.Com, BBA, BCA, or equivalent qualification preferred.

Job Summary

We are looking for a friendly and customer-focused Customer Relationship Executive to manage customer interactions, resolve queries, provide service support, and maintain strong relationships with customers.

Key Responsibilities
Handle customer enquiries through phone, email, WhatsApp, and other communication channels.
Understand customer requirements and provide accurate information.
Resolve customer queries and complaints professionally and promptly.
Maintain regular follow-up with customers regarding products/services.
Coordinate with sales, operations, accounts, and other departments for customer requirements.
Maintain accurate customer records and interaction details.
Follow up on leads, enquiries, appointments, and service requests.
Support customer retention and satisfaction initiatives.
Identify opportunities for cross-selling and up-selling where applicable.
Maintain daily customer interaction and follow-up reports.
Ensure a positive customer experience at every interaction.