Tele Caller

Telecaller – Job Description

Job Title: Telecaller
Department: Sales / Customer Service
Experience: Fresher
Employment Type: Full-Time
Location: As per company requirement

Job Summary

We are looking for a confident and customer-focused Telecaller to handle inbound and outbound calls, generate leads, follow up with prospects, explain products/services, and support the sales team in achieving business targets.

Key Responsibilities
Make outbound calls to prospective and existing customers.
Handle inbound customer enquiries and provide accurate information.
Explain company products, services, features, benefits, pricing, and offers.
Generate and qualify leads through telephone calls.
Follow up regularly with prospective customers and convert enquiries into sales or appointments.
Understand customer requirements and provide appropriate information.
Handle customer objections, queries, and complaints professionally.
Maintain accurate records of calls, leads, customer interactions, and follow-ups.
Update customer information in CRM/software or company records.
Coordinate with Sales and Customer Service teams for further customer requirements.
Achieve daily, weekly, and monthly calling and conversion targets.
Prepare daily calling and lead-generation reports.
Maintain professional telephone etiquette and positive customer relationships.
Follow company calling scripts, processes, and communication standards.