Tele caller executive

Telecaller Executive – Job Description

Job Title: Telecaller Executive
Department: Sales / Customer Service
Experience: 0–3 Years
Qualification: 12th Pass / Graduate in any discipline

Job Summary
We are looking for a confident, energetic, and customer-focused Telecaller Executive to handle inbound and outbound calls, generate leads, follow up with customers, provide product/service information, and support the sales team in achieving business targets.

Key Responsibilities
Make outbound calls to prospective and existing customers.
Handle incoming calls and respond to customer enquiries professionally.
Explain products, services, pricing, offers, and company information.
Generate and qualify leads through telecalling.
Follow up regularly with leads and prospective customers.
Understand customer requirements and provide appropriate solutions.
Convince prospective customers and support sales conversion.
Schedule appointments and meetings for the sales team when required.
Maintain accurate records of calls, leads, follow-ups, and customer interactions.
Update customer details in CRM software or company databases.
Achieve daily, weekly, and monthly calling and lead-generation targets.
Handle basic customer complaints and escalate complex issues to the concerned department.
Coordinate with the sales and customer support teams.
Prepare daily and weekly calling activity reports.
Maintain professional communication and follow company calling procedures.