Call Center Executive

Call Center Executive – Job Description

Job Title: Call Center Executive
Department: Customer Service / Telecalling
Qualification: 12th Pass / Graduate

Job Summary
We are looking for an energetic and customer-focused Call Center Executive to handle inbound and outbound calls, assist customers, provide information about products/services, generate leads, and ensure a positive customer experience.

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Understand customer requirements and provide accurate information.
Make outbound calls to prospective and existing customers for sales, follow-ups, and service-related activities.
Generate and qualify leads through telephone calls.
Explain products, services, offers, and processes to customers.
Follow up with leads and customers to convert inquiries into sales.
Resolve basic customer queries and complaints or escalate them to the concerned department.
Maintain accurate records of calls, customer interactions, leads, and follow-ups.
Update customer information in CRM or company databases.
Achieve assigned calling, lead generation, conversion, and customer service targets.
Conduct customer feedback calls when required.
Coordinate with the sales and support teams for timely resolution of customer requirements.
Follow company call-handling procedures and maintain professional communication.