Tele Caller

Telecaller – Job Description

Job Title: Telecaller
Department: Sales / Customer Service
Experience: 0–3 Years
Qualification: 12th Pass / Graduate

Job Summary
We are looking for a confident and enthusiastic Telecaller to handle customer calls, generate leads, follow up with prospects, provide product/service information, and support the sales team in achieving business targets.

Key Responsibilities
Make outbound calls to potential and existing customers.
Handle incoming customer calls and respond to inquiries professionally.
Explain products, services, offers, and company information to customers.
Generate leads through telephonic conversations.
Follow up with prospective customers and maintain regular communication.
Understand customer requirements and provide suitable information.
Convince potential customers and support sales conversion.
Maintain accurate records of calls, leads, follow-ups, and customer details.
Update customer information in CRM/software or company records.
Coordinate with the sales team for appointments, meetings, and follow-ups.
Achieve daily and monthly calling and lead-generation targets.
Handle basic customer complaints and escalate complex issues to the concerned department.
Maintain professional communication and follow company calling procedures.