CRM (Female)

Job Title: CRM Executive (Female)
Job Summary
The CRM (Customer Relationship Management) Executive is responsible for managing customer relationships, handling inquiries, maintaining customer databases, coordinating follow-ups, and ensuring high levels of customer satisfaction. The role serves as a key point of contact between the company and its customers, supporting sales, service, and retention activities.
Key Responsibilities
Manage customer inquiries through phone calls, emails, WhatsApp, and other communication channels.
Maintain and update customer records in the CRM system.
Follow up with prospects, existing customers, and leads generated by the sales team.
Coordinate with internal departments to ensure timely resolution of customer concerns.
Track customer interactions and maintain accurate documentation.
Support customer onboarding and relationship management activities.
Generate customer feedback reports and service-related MIS reports.
Schedule appointments, meetings, and follow-up calls.
Assist the sales team in lead management and customer retention initiatives.
Handle complaint registration and ensure timely escalation and closure.
Monitor customer satisfaction levels and maintain positive customer relationships.
Ensure data accuracy, confidentiality, and compliance with company policies.
Required Qualifications
Graduate in any discipline.
1-4 years of experience in CRM, customer service, telecalling, front office, sales coordination, or client relationship management.
Excellent verbal and written communication skills.
Good interpersonal and customer handling abilities.
Proficiency in MS Office (Excel, Word, Outlook).
Knowledge of CRM software is preferred.
Preferred Skills
Experience in customer relationship management and client coordination.
Strong follow-up and communication skills.
Ability to handle customer complaints and resolve issues effectively.
Good organizational and multitasking abilities.
Positive attitude and customer-centric approach.
Experience in sales support or customer retention activities.