Associate – Back Office Process

Job Title: Associate – Back Office Process
Job Summary
The Associate – Back Office Process is responsible for handling administrative, operational, and data management activities that support the smooth functioning of business processes. The role involves maintaining records, processing transactions, updating databases, preparing reports, and ensuring accuracy and compliance with organizational procedures.
Key Responsibilities
Enter, update, and maintain data in company systems and databases.
Process business transactions, documents, and records accurately within specified timelines.
Verify, review, and validate data to ensure accuracy and completeness.
Prepare and maintain reports, MIS, and process-related documentation.
Coordinate with internal teams to resolve process-related queries and discrepancies.
Handle email correspondence and process-related communications.
Maintain confidential records and ensure data security compliance.
Support operational activities and process improvement initiatives.
Monitor assigned workflows and ensure adherence to service level agreements (SLAs).
Assist in document management, filing, and record-keeping activities.
Perform quality checks to minimize errors and improve process efficiency.
Follow company policies, procedures, and compliance requirements.
Required Qualifications
Graduate in any discipline (B.Com, BBA, BA, B.Sc., BCA, or equivalent).
0-3 years of experience in back office operations, data processing, administration, or customer support.
Good knowledge of MS Office (Excel, Word, Outlook, PowerPoint).
Strong typing and data entry skills.
Good written and verbal communication abilities.
Attention to detail and accuracy in work.
Preferred Skills
Experience with CRM, ERP, or business management software.
Knowledge of MIS reporting and data analysis.
Ability to handle large volumes of data efficiently.
Basic understanding of documentation and compliance processes.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.