Tele Caller Cum Office Assistant

Key Responsibilities

I. Tele-Calling and Communication

• ✓ Outbound Calling: Make outbound calls to potential clients, customers, or vendors to introduce company products/services, generate leads, schedule appointments, and follow up on inquiries.
• ✓ Inbound Call Handling: Answer, screen, and direct incoming phone calls to the appropriate staff or department promptly and professionally.
• ✓ Customer/Client Relations: Resolve basic queries, address complaints, and provide accurate information about the company, products, and services.
• ✓ Record Keeping: Maintain detailed, accurate logs of all tele-calling activities, customer interactions, and lead data in the CRM system or designated database.
• ✓ Communication Follow-up: Send follow-up emails, WhatsApp messages, or SMS/appointment reminders as required by the business process.

II. Office Administration and Support

• ✓ Front Desk Management (if applicable): Greet and welcome visitors, clients, and guests, ensuring a positive first impression and directing them appropriately.
• ✓ Administrative Tasks: Manage and maintain digital and physical filing systems, ensuring all documentation is organized and easily accessible.
• ✓ Correspondence: Handle incoming and outgoing mail, couriers, and deliveries; draft and prepare professional letters, emails, and internal memos.
• ✓ Supply Management: Monitor and maintain inventory of office supplies, stationery, and kitchen items, and place orders to prevent shortages.
• ✓ Scheduling: Assist in scheduling and coordinating appointments, meetings, and conference room bookings for staff or management.
• ✓ General Support: Provide clerical and administrative support to other departments or staff as needed, including photocopying, scanning, data entry, and basic reporting.
• ✓ Office Maintenance: Coordinate with maintenance vendors (e.g., cleaning staff, IT support) to ensure the office environment is tidy, functional, and secure.