Head of Sales & Recovery

Job Summary
We are seeking a strategic and results-driven Head of Sales & Recovery to lead both revenue generation and collections/recovery functions. The role is responsible for driving business growth, managing sales teams, improving portfolio quality, reducing overdue receivables, and ensuring achievement of organisational sales and recovery targets.
The ideal candidate will possess strong leadership capabilities, commercial acumen, and extensive experience in sales management, collections, credit control, and customer relationship management.
Key Responsibilities
Sales Leadership
Develop and implement sales strategies to achieve revenue and market share objectives.
Lead and mentor regional sales teams to drive business growth.
Establish sales targets and monitor performance against KPIs.
Identify new business opportunities, markets, and customer segments.
Manage key customer relationships and strategic accounts.
Monitor market trends, competitor activities, and pricing strategies.
Recovery & Collections Management
Develop and implement recovery and collections strategies to minimise bad debts.
Monitor ageing reports, outstanding receivables, and collection efficiency.
Lead collection and recovery teams to achieve recovery targets.
Ensure timely follow-up on overdue accounts and disputed payments.
Negotiate repayment plans and settlement agreements with customers.
Coordinate with legal teams for recovery proceedings when required.
Improve collection processes, controls, and operational efficiency.
Business & Team Management
Prepare sales forecasts, collection forecasts, and management reports.
Analyse sales and recovery performance and recommend corrective measures.
Drive profitability through effective receivables management.
Ensure compliance with company policies and regulatory requirements.
Develop performance metrics and incentive programmes for teams.
Collaborate with finance, operations, customer service, and senior management.
Required Qualifications
Bachelor’s Degree in Business Administration, Commerce, Finance, Marketing, or a related discipline.
MBA preferred.
10-15 years of experience in sales, collections, recovery, credit control, or business development.
Minimum 5 years of leadership experience managing large teams.
Proven track record in achieving sales and recovery targets.