FIELD COLLECTION OFFICER

Field Collection Officer

Employment Type: Full-Time
Experience: 0–5 Years
Department: Collections / Banking / Finance

Education

12th Pass / Any Graduate
B.Com, BBA, B.A., or equivalent qualification preferred.

Job Summary

We are looking for a responsible and target-oriented Field Collection Officer to visit customers, follow up on outstanding payments, collect overdue amounts, and maintain accurate collection records.

Key Responsibilities
Visit customers at their registered addresses for payment follow-up.
Collect outstanding and overdue payments as per company policies.
Explain pending dues, payment schedules, and settlement options to customers.
Maintain regular follow-up with customers for timely payment.
Negotiate payment commitments within approved company guidelines.
Record collections, customer commitments, and field visit details accurately.
Update collection status in CRM/mobile collection applications.
Identify difficult or high-risk accounts and report them to the supervisor.
Coordinate with the accounts, operations, and recovery teams.
Issue payment reminders and follow up on committed payment dates.
Achieve assigned daily, weekly, and monthly collection targets.
Submit daily field visit and collection reports.
Maintain professional conduct and follow all company collection procedures.