COLLECTION OFFICER

Collection Officer

Employment Type: Full-Time
Experience: 0–5 Years
Department: Collections / Finance / Banking

Education

12th Pass / Any Graduate
B.Com, BBA, B.A., or equivalent qualification preferred.

Job Summary

We are looking for a responsible and target-oriented Collection Officer to manage customer payment follow-ups, collect outstanding dues, maintain accurate records, and ensure timely recovery of payments.

Key Responsibilities
Contact customers regarding pending and overdue payments.
Make collection calls and conduct field visits where required.
Follow up regularly with customers to ensure timely payment.
Explain outstanding amounts, payment schedules, and due dates.
Negotiate suitable payment arrangements within company guidelines.
Maintain accurate records of collections, commitments, and customer interactions.
Update collection status in CRM or company systems.
Coordinate with accounts, sales, and operations teams regarding outstanding payments.
Identify high-risk or delayed accounts and escalate them to the concerned manager.
Issue payment reminders and follow up on committed payment dates.
Achieve assigned daily, monthly, and quarterly collection targets.
Prepare daily collection and outstanding reports.
Ensure all collection activities comply with company policies and customer-service standards.