✓Route Planning: Utilize company-provided apps or GPS to navigate the most efficient and time-saving routes.
✓Timely Delivery: Ensure all packages are delivered within the scheduled time windows and meet expected service levels.
✓Customer Interaction: Professionally and courteously interact with customers upon delivery, providing a positive and friendly experience.
✓Proof of Delivery (POD): Obtain electronic or physical proof of delivery (e.g., customer signature, photo proof, scanning ID) as required by company policy.
✓Cash/Payment Handling: Collect cash payments from customers for Cash-on-Delivery (COD) orders and accurately process digital payments where applicable.
Key Skills & Technical Requirements
E-commerce Manager
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