Client Relationship Manager(tellecaller) (Full Time)

• ✓ Job Title: Client Relationship Executive (Telecaller) / Telemarketing Executive / Customer Service Executive (Voice) / Inside Sales Executive
• ✓ Department: Customer Service / Sales / Client Relations / Operations
• ✓ Reports To: Team Leader / Customer Service Manager / Sales Manager
• ✓ Location: Nashik, Maharashtra, India (This role is primarily based in an office/call center environment in Nashik, working from a dedicated workstation).

Job Summary:

We are seeking an energetic, articulate, and customer-centric Client Relationship Executive (Telecaller) to join our team in Nashik. The ideal candidate will be responsible for engaging with our clients primarily over the phone, building positive relationships, addressing inquiries, providing information about our products/services, and ensuring high levels of customer satisfaction. This role is crucial for delivering excellent service and supporting our client engagement efforts.

Key Responsibilities

Client Communication & Engagement:

Make outbound calls to prospective or existing clients (for telemarketing/inside sales) OR

Handle inbound calls from clients seeking information, support, or making inquiries (for customer service).

Engage with clients in a professional, polite, and empathetic manner to understand their needs or provide necessary information.

Build and maintain positive client relationships through effective communication and follow-up.

Information Provision & Query Resolution:

Provide accurate and comprehensive information about company products, services, offers, and policies.

Efficiently resolve client queries, complaints, and concerns over the phone, escalating complex issues to the appropriate department/manager when necessary.

Guide clients through problem-solving steps or relevant processes.

Sales & Lead Generation (if applicable):

Promote and explain products or services to potential clients over the phone.

Identify sales opportunities and generate qualified leads for the sales team.

Achieve daily/weekly/monthly targets for calls, conversions, lead generation, or sales.

Handle objections professionally and persuasively.

Data Management & Reporting:

Maintain accurate and detailed records of all client interactions, inquiries, and outcomes in the CRM system or designated software.

Ensure data confidentiality and integrity.

Prepare and submit daily/weekly reports on call activities and outcomes.

Adherence to Quality & Process:

Adhere to established call scripts, guidelines, and quality assurance standards.

Maintain a high standard of call quality and professionalism.

Stay updated with product knowledge, company policies, and any new service offerings.