Front Office Executive

Job Title: Front Office Executive
Job Summary
The Front Office Executive is responsible for managing front desk operations, greeting visitors, handling calls and correspondence, coordinating administrative activities, and ensuring a professional and welcoming experience for guests, clients, and employees. The role serves as the first point of contact for the organization and supports day-to-day office administration.
Key Responsibilities
Welcome and assist visitors, clients, and employees in a professional manner.
Manage incoming and outgoing telephone calls and direct them to the appropriate departments.
Handle reception desk activities and maintain visitor records.
Coordinate meeting room bookings and visitor appointments.
Manage incoming and outgoing mail, courier services, and email correspondence.
Maintain office records, documents, and filing systems.
Support administrative and clerical activities as required.
Coordinate with housekeeping, security, and facility management teams.
Monitor office supplies and place orders when necessary.
Assist HR and administration departments with employee records and onboarding activities.
Ensure the reception and waiting areas are clean, organized, and presentable.
Address visitor and employee queries promptly and professionally.
Required Qualifications
Graduate in any discipline.
1-5 years of experience in Front Office, Reception, Customer Service, or Administration.
Excellent verbal and written communication skills.
Good interpersonal and customer service skills.
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
Professional appearance and positive attitude.
Preferred Skills
Experience handling EPABX systems and multi-line telephone operations.
Strong organizational and multitasking abilities.
Basic knowledge of office administration procedures.
Ability to handle confidential information professionally.
Time management and problem-solving skills.