International Voice Process Executive

Job Title: International Voice Process Executive
Job Summary:
We are looking for enthusiastic and customer-focused International Voice Process Executives to handle customer interactions for international clients. The role involves managing inbound and outbound calls, addressing customer queries, providing resolutions, and ensuring a high level of customer satisfaction while maintaining quality standards.
Key Responsibilities
Handle inbound and outbound calls with international customers.
Resolve customer inquiries, complaints, and service requests effectively.
Provide accurate information about products, services, and processes.
Maintain a professional and courteous communication style.
Meet quality, productivity, and customer satisfaction targets.
Document customer interactions and update CRM systems accurately.
Escalate complex issues to the appropriate team when necessary.
Adhere to company policies, process guidelines, and compliance standards.
Work in rotational shifts, including night shifts, as required by business operations.
Required Qualifications
Minimum 12th Pass / Graduate in any discipline.
Freshers and experienced candidates can apply.
Excellent verbal communication skills in English.
Basic computer knowledge and typing proficiency.
Ability to work in rotational and night shifts.
Strong customer service and problem-solving skills.
Preferred Skills
Previous experience in International BPO, Call Center, Customer Service, or Voice Process.
Neutral accent and good pronunciation.
Active listening and interpersonal skills.
Ability to handle customer concerns professionally.
Familiarity with CRM tools and customer support software.