CUSTOMER SUPPORT EXECUTIVE – Work From Home

Job Title: Customer Support Executive (Work From Home)
Job Summary:
We are looking for dedicated and customer-focused individuals to join our team as Customer Support Executives. The role involves assisting customers through phone, email, and chat support, resolving queries efficiently, and ensuring a positive customer experience while working remotely.
Key Responsibilities
Handle customer inquiries via calls, emails, and chat.
Provide accurate information about products and services.
Resolve customer complaints and concerns in a timely manner.
Escalate complex issues to the appropriate team when required.
Maintain records of customer interactions and transactions.
Follow company policies, quality standards, and service procedures.
Achieve customer satisfaction and performance targets.
Collaborate with team members to improve customer support processes.
Required Qualifications
Minimum 12th Pass / Graduate in any discipline.
Freshers and experienced candidates can apply.
Good communication skills in English, Hindi, and/or regional languages.
Basic computer knowledge and typing skills.
Strong customer service and problem-solving abilities.
Preferred Skills
Experience in Customer Support, BPO, Call Center, Chat Support, or Help Desk roles.
Familiarity with CRM software and customer service tools.
Ability to multitask and work independently.
Positive attitude and willingness to learn.