Customer Relationship Executive

Customer Relationship Executive

Employment Type: Full-Time
Experience: 0–5 Years
Department: Customer Relationship / Sales / Customer Service

Education

Any Graduate – BBA, B.Com, B.A., BCA, or equivalent qualification.
MBA/PGDM in Sales, Marketing, Banking, or Finance preferred.

Job Summary

We are looking for a confident and customer-focused Customer Relationship Executive to build strong customer relationships, handle customer requirements, generate business opportunities, and ensure high levels of customer satisfaction.

Key Responsibilities
Build and maintain strong relationships with new and existing customers.
Handle customer enquiries through calls, emails, WhatsApp, and other communication channels.
Understand customer needs and provide suitable product/service information.
Generate leads and follow up with prospective customers.
Support customer acquisition, retention, and business development activities.
Identify cross-selling and up-selling opportunities.
Handle customer complaints and coordinate with internal teams for timely resolution.
Conduct regular customer follow-ups to improve satisfaction and retention.
Maintain accurate customer records and interaction details in CRM.
Coordinate with sales, operations, accounts, and other departments.
Achieve assigned customer service, sales, and relationship targets.
Prepare daily, weekly, and monthly customer relationship reports.
Ensure professional and timely communication with customers.