RELATIONSHIP MANAGER

Relationship Manager

Employment Type: Full-Time
Experience: 0–5 Years
Department: Sales / Customer Relationship Management

Education

Any Graduate – BBA, B.Com, B.A., BCA, or equivalent qualification.
MBA/PGDM in Sales & Marketing, Banking, or Finance preferred.

Job Summary

We are looking for a confident and customer-focused Relationship Manager to acquire new customers, manage existing relationships, generate business opportunities, and achieve assigned sales and revenue targets.

Key Responsibilities
Build and maintain strong relationships with new and existing customers.
Identify customer requirements and recommend suitable products/services.
Generate new leads through calls, field visits, references, networking, and digital channels.
Conduct customer meetings and explain product features, benefits, and pricing.
Follow up with prospects and convert leads into customers.
Achieve monthly, quarterly, and annual sales targets.
Identify cross-selling and up-selling opportunities.
Handle customer queries and coordinate with internal teams for timely resolution.
Maintain regular follow-up to improve customer satisfaction and retention.
Develop referral networks and new business sources.
Maintain accurate customer and sales records in CRM.
Monitor market trends and competitor activities.
Prepare daily, weekly, and monthly sales and customer relationship reports.