Technical Services Officer

Technical Services Officer

Department: Technical Services / Operations
Experience: 1–3 Years
Qualification: Diploma / B.E./B.Tech in Mechanical, Electrical, Electronics, IT, or relevant technical field

Job Summary

We are looking for a technically skilled and customer-focused Technical Services Officer to provide technical support, troubleshooting, installation, maintenance, and service assistance. The candidate will coordinate with customers and internal teams to ensure timely resolution of technical issues.

Key Responsibilities
Provide technical support and troubleshooting to customers and internal teams.
Install, commission, inspect, and maintain equipment or technical systems as required.
Diagnose technical faults and identify the root cause of equipment/system issues.
Attend customer service calls and resolve technical problems within defined timelines.
Conduct preventive maintenance and routine technical inspections.
Prepare service reports, inspection reports, and maintenance records.
Coordinate with customers regarding service requirements, complaints, and technical queries.
Guide customers on proper operation, maintenance, and safe use of equipment.
Coordinate with Production, Quality, Sales, and Engineering teams for technical issue resolution.
Maintain records of service calls, breakdowns, spare parts, and corrective actions.
Assist in testing and commissioning of new equipment or systems.
Identify recurring technical issues and recommend corrective/preventive actions.
Support installation, repair, replacement, and upgrading of technical components.
Ensure compliance with technical specifications, safety procedures, and company standards.
Provide feedback to management regarding customer issues, product performance, and service improvements.
Travel to customer locations for installation, inspection, maintenance, or troubleshooting when required.