Support Intern or executive

Job Summary
We are seeking a proactive and customer-focused Support Intern / Support Executive to assist with day-to-day customer and operational support activities. The role involves responding to enquiries, resolving basic issues, maintaining records, and ensuring a positive experience for clients and internal stakeholders.
Key Responsibilities
Respond to customer queries via phone, email, chat, or other communication channels.
Assist in resolving customer concerns and escalating complex issues when required.
Maintain accurate records of customer interactions and support requests.
Coordinate with internal teams to ensure timely issue resolution.
Support administrative and operational tasks.
Prepare reports and update support-related documentation.
Follow company processes and service standards.
Provide excellent customer service and maintain professional communication.
Required Qualifications
Graduate, undergraduate, or currently pursuing a degree in any discipline.
Strong verbal and written communication skills.
Good problem-solving and interpersonal skills.
Basic knowledge of MS Office (Excel, Word, PowerPoint).
Ability to work in a team-oriented environment.
Customer-focused attitude and willingness to learn.
Preferred Skills
Prior internship or customer service experience is an advantage.
Knowledge of CRM or ticketing systems is preferred.
Good organisational and time-management skills.
Ability to handle multiple tasks efficiently.
Experience
Support Intern: Freshers / Students
Support Executive: 0 to 2 years of experience