Desktop Support Engineer

Desktop Support Engineer

Employment Type: Full-Time
Experience: 1–3 Years
Department: IT / Technical Support

Job Summary

We are looking for a skilled Desktop Support Engineer to provide technical support to employees, troubleshoot hardware and software issues, maintain computer systems, and ensure smooth day-to-day IT operations.

Key Responsibilities
Provide desktop and technical support to users through onsite and remote assistance.
Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
Troubleshoot hardware, software, operating system, and network-related issues.
Install and configure Windows operating systems, applications, drivers, and security updates.
Troubleshoot LAN, Wi-Fi, internet, and basic network connectivity issues.
Configure and support email accounts, antivirus, and standard business applications.
Maintain IT assets, inventory, and user records.
Perform regular system maintenance, updates, and backups as required.
Escalate complex technical issues to the appropriate IT team or vendor.
Maintain helpdesk tickets and document troubleshooting activities.
Ensure IT systems follow company security and access-control policies.
Support new employee system setup, configuration, and onboarding.