Customer Care Executive

Customer Care Executive – Job Description

Job Title: Customer Care Executive
Department: Customer Service / Support
Employment Type: Full-Time
Location: As per company requirement

Job Summary

We are looking for a friendly, patient, and customer-focused Customer Care Executive to handle customer enquiries, provide product/service information, resolve complaints, and ensure a positive customer experience.

Key Responsibilities
Handle inbound and outbound customer calls, emails, chats, and enquiries.
Understand customer concerns and provide accurate and timely solutions.
Explain company products, services, policies, pricing, and processes.
Register, track, and resolve customer complaints and service requests.
Follow up with customers until their issues are satisfactorily resolved.
Coordinate with Sales, Accounts, Logistics, Service, and other departments.
Provide customers with updates regarding orders, deliveries, payments, services, or complaints.
Maintain accurate records of customer interactions and complaints in CRM/software.
Handle difficult customers professionally and escalate complex issues when required.
Collect customer feedback and identify recurring customer concerns.
Support customer retention and relationship-building activities.
Achieve assigned customer service, response-time, and resolution targets.
Prepare daily, weekly, and monthly customer service reports.
Maintain confidentiality of customer and company information.
Follow company SOPs, service standards, and customer-care policies.