Service Engineer

Core Responsibilities

1. Technical Service & Maintenance

• ✓ Installation and Commissioning: Install, configure, and commission new equipment and systems at client sites according to specifications and safety standards.

Troubleshooting & Repair: Diagnose and resolve complex technical issues, breakdowns, and malfunctions on-site or remotely.

• ✓ Preventive Maintenance (PM): Schedule and execute routine maintenance checks to ensure equipment optimal performance and longevity, minimizing downtime.
• ✓ Documentation: Maintain detailed records of service calls, repairs performed, parts used, and technical issues encountered.

2. Customer & Communication

• ✓ Client Support: Serve as the primary technical point of contact for clients, providing technical support and guidance.
• ✓ Training: Provide hands-on training to client personnel on the proper operation, basic maintenance, and safety procedures for the equipment.

Feedback & Improvement: Gather client feedback on product performance and report findings to the engineering or sales teams for product improvement.

3. Operational & Quality

• ✓ Inventory Management: Manage and track spare parts and tools inventory necessary for service and repair tasks.
• ✓ Compliance: Ensure all work adheres to company policies, industry standards, and relevant safety regulations.
• ✓ Reporting: Prepare comprehensive service reports and communicate status updates on complex issues to internal management and the client.