✓Query Management: Responding to customer inquiries regarding product features, pricing, and availability in a timely manner.
✓Complaint Resolution: Handling and resolving customer complaints by identifying the root cause and offering appropriate solutions or alternatives.
✓Service Coordination: Collaborating with internal departments (Logistics, Technical Support, or Finance) to track orders or process refunds.
✓Record Keeping: Maintaining detailed records of customer interactions, comments, and actions taken in a CRM (Customer Relationship Management) system.
✓Feedback Collection: Proactively gathering customer feedback to help the product and marketing teams improve the overall user experience.
✓Upselling/Cross-selling: Identifying opportunities to suggest related products or service upgrades that might benefit the customer (soft-selling).
Key Skills & Technical Requirements
Customer Care Executive
Customer Care
Customer Support Executive
Customer Service Executive
Senior Customer Care Executive
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