HOD QA And Management Representative

Job Title:

HOD – Quality Assurance (QA) & Management Representative (MR)

Job Summary:

The Head of Department – Quality Assurance & Management Representative is responsible for establishing, implementing, maintaining, and continually improving the organisation’s Quality Management System (QMS) in line with applicable standards such as ISO 9001 / IATF / ISO 14001 / ISO 45001 (as applicable). The role ensures compliance with statutory, customer, and regulatory requirements while acting as the key liaison between top management, certification bodies, customers, and internal departments on quality matters.

Key Responsibilities

Quality Assurance (HOD – QA):

Lead and manage the Quality Assurance department and quality personnel.

Develop, implement, and monitor quality policies, objectives, SOPs, and work instructions.

Ensure compliance with customer specifications, statutory requirements, and industry standards.

Review and approve quality plans, inspection procedures, and control plans.

Monitor product quality, analyse non‑conformities, and drive root cause analysis (RCA) and corrective & preventive actions (CAPA).

Handle customer complaints, quality audits, and quality‑related communications.

Ensure effective calibration, inspection, testing, and quality records management.

Drive continuous improvement initiatives such as Kaizen, 5S, Lean, Six Sigma (if applicable).

Management Representative (MR):

Act as the Management Representative as per applicable ISO standards.

Ensure the QMS conforms to standard requirements and is effectively implemented.

Report QMS performance, audit results, risks, and improvement opportunities to Top Management.

Plan, conduct, and close internal audits and coordinate external / certification audits.

Ensure timely management review meetings and follow‑up of action points.

Promote awareness of customer requirements and quality culture across the organisation.

Coordinate with certification bodies, regulatory authorities, and customers for audits and inspections.

Required Qualifications:

Bachelor’s degree in Engineering / Science or relevant discipline.

Formal training in ISO 9001 (Lead Auditor preferred).

Strong knowledge of Quality Management Systems and documentation control.

Experience:

8-15 years of experience in Quality Assurance / Quality Management.

Minimum 3-5 years in a leadership or HOD role.

Hands‑on experience in handling internal and external audits.

Key Skills & Competencies:

Strong leadership and people management skills.

Excellent knowledge of QMS standards and compliance requirements.

Analytical and problem‑solving skills.

Effective communication and coordination abilities.

Documentation, reporting, and audit management expertise.

Customer‑focused and continuous improvement mindset.

Preferred (Optional):

Experience in manufacturing / pharma / engineering industry.

Knowledge of additional standards such as ISO 14001, ISO 45001, IATF 16949, GMP.

Six Sigma Green/Black Belt certification.

Reporting To:

Top Management / Plant Head / Director